Service Agreement

Last updated: April 6, 2026

1. Service Overview

Foremen.AI provides centralized back-office operations services for home and commercial services trades, including marketing, call handling, dispatch, scheduling, estimating, invoicing, collections, purchasing, payroll, recruiting, and customer follow-up. These Terms of Service ("Terms") govern the provision of our services to clients ("Client" or "you").

2. Network Membership

2.1 Onboarding

Onboarding covers initial consultation, review of fit, and setup of the back-office operations we provide on the Client's behalf, including marketing, inbound call handling, dispatch, scheduling, estimating, invoicing, collections, purchasing, payroll, recruiting, and customer follow-up.

2.2 Ongoing Operations

Continuous operation of the Client's back office, including support, optimization, and a dedicated point of contact. Specific membership terms and fees are set out in the Client's individual agreement.

3. Service Delivery

3.1 Project Timeline

Onboarding is typically completed within 4-6 weeks from agreement signing, depending on complexity and client responsiveness. Ongoing operations are provided on a continuous basis.

3.2 Client Responsibilities

Client agrees to:

• Provide timely access to necessary systems and data
• Designate a primary contact for project coordination
• Review and approve deliverables within agreed timeframes
• Provide feedback and requirements in a timely manner
• Ensure compliance with applicable laws and regulations

3.2 Our Responsibilities

Foremen.AI agrees to:

• Deliver services professionally and in accordance with industry standards
• Meet agreed-upon project timelines and milestones
• Maintain confidentiality of client information
• Provide regular project updates and documentation
• Use reasonable efforts to achieve stated service objectives

4. Payment Terms

4.1 Onboarding Payment

Any onboarding fees are set out in the Client's individual agreement and are due as specified therein.

4.2 Ongoing Operations Payment

Membership fees are billed in advance on the 1st of each month. Services continue until cancelled with 30 days written notice.

4.3 Late Payments

Late payments may result in service suspension. A 1.5% monthly finance charge will apply to overdue balances.

4.4 Refunds

Onboarding fees are non-refundable once onboarding begins. Ongoing operations cancellations receive pro-rated refunds for unused service periods.

5. Intellectual Property

5.1 Our IP

Foremen.AI retains all rights to our proprietary systems, processes, and methodologies. Client receives a limited license to use implemented solutions for their business operations.

5.2 Client Data

Client retains ownership of their data. Foremen.AI may use anonymized, aggregated data for service improvement and analytics purposes.

6. Confidentiality

Both parties agree to maintain confidentiality of proprietary information, client data, and business practices disclosed during the course of service delivery. This obligation survives termination of the agreement.

7. Service Level Agreement

7.1 Response Times

Onboarding: 24-48 hour response time for inquiries
Ongoing Operations: 4-8 hour response time for critical issues, 24 hours for standard requests

7.2 Uptime Guarantee

We strive for 99.5% uptime for the systems we operate on the Client's behalf. Service credits may apply for extended outages beyond our control.

8. Warranties and Disclaimers

8.1 Service Warranty

We warrant that our services will be performed in a professional manner and in accordance with industry standards. Any defects in our work will be corrected at no additional cost within 30 days of delivery.

8.2 Disclaimer

Services are provided "as is" without warranty of any kind. We do not guarantee specific results or outcomes. Client acknowledges that operations and business-process services involve inherent risks and uncertainties.

9. Limitation of Liability

Foremen.AI's total liability under these Terms shall not exceed the total amount paid by Client for services in the 12 months preceding the claim. We are not liable for indirect, consequential, or incidental damages.

10. Termination

10.1 Termination by Client

Client may terminate services with 30 days written notice for Ongoing Operations or during onboarding (subject to payment obligations).

10.2 Termination by Foremen.AI

We may terminate services immediately for material breach, non-payment, or violation of these Terms.

11. Data Protection and A2P Compliance

11.1 SMS Services

If SMS services are included, Client acknowledges and agrees to A2P compliance requirements. We will only send SMS messages with explicit Client consent and will honor all opt-out requests immediately.

11.2 Data Security

We implement industry-standard security measures to protect Client data. However, Client is responsible for maintaining their own data backups and security practices.

12. Force Majeure

Neither party shall be liable for delays or failures due to circumstances beyond reasonable control, including but not limited to natural disasters, pandemics, or government actions.

13. Governing Law and Dispute Resolution

These Terms are governed by Wyoming law. Any disputes shall be resolved through binding arbitration in Sheridan County, Wyoming.

14. Amendments

These Terms may be amended with 30 days written notice to Client. Continued use of services constitutes acceptance of amendments.

15. Entire Agreement

These Terms constitute the entire agreement between the parties and supersede all prior agreements or understandings.

16. Contact Information

For questions about these Terms of Service, please contact: